Shipping Policy

We place great emphasis on ensuring that items are delivered to our customers as quickly as possible.

After you buy: When you successfully place an order on our website, we will send you a confirmation email. We will start preparing your order as soon as we confirm your order. Order preparation time is within 1-3 business days. 

Note: The delivery time of pre-sale(or pre-order) products is subject to the arrival time. After the products arrive at the warehouse, we will ship the package out within 1-3 business days.

Before your order is shipped, if you need to change or cancel your order, please contact us immediately by email, WhatsApp, or social media inbox. We will do our best to serve you after receiving your message.


How much you will pay for delivery ?

Shipping Method  Shipping Time

Costs
Free Shipping 3 - 9 Business Days Free
Standard Express 3 - 9 Business Days $6.99
Faster Experss 2 - 5 Business Days $9.99

 

* Our delivery time varies depending on the region's distance from our overseas warehouse, but under normal circumstances, it will arrive within the expected time.

* We can also offer free standard shipping to countries where we have a warehouse and the items are in stock, such as the US, Canada, UK, Germany, France, Italy, and Spain. Shipping time is 3-9 days. For specific product inventory and warehouse information, you can check our Amazon store.

* Shipping time is an estimate, starting from the shipment date, not the order date. It may be longer than the estimated date due to force majeure reasons such as invalid addresses, customs clearance procedures, abnormal weather, loss of goods, etc. But under normal circumstances, we can deliver the goods to you within the estimated time.

 

*Cautions：We will update the shipping cost according to the delivery channel every once in a while.If you can't find your logistics information or haven't received the goods, you can contact our email support@mykeepow.com to inquire and we will reply to you during working hours.

 

CUSTOMS & TAXES ISSUES:
* The customs and import issues including any taxes, tariffs and item seizures are the sole responsibility of the customers.
Note: We are not responsible for all problems related to tariff.

After shipping: After your parcel leaves our warehouse and is picked up by the courier for delivery. We can no longer edit your order in this state. You can follow up on deliveries in your account and track items online. Please note: Shipping times may be longer during peak season.

Lost or damaged packages: In the event of a lost or damaged package, we will work with the shipping carrier to resolve the issue and provide a replacement or refund to the customer.