Return & Refund Policy

Return & Refund Policy

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we accept returns within 30 days of the purchase date.

To initiate a return, please contact Customer Service on our site, indicating the item(s) you would like to return and the reason, after that, you will receive our e-mail with returning address.

We accept returns of unused, unworn, and undamaged items in their original packaging. You are responsible for the cost of return shipping unless the item arrived damaged or defective.

Return Conditions
1. You have 30 days to decide if an item is right for you, if you would like to return or exchange the item please contact us within 30 days of delivery.
2. Products that do not belong to our company are not refundable
3. Returned items must be in their unused condition with the original packing. We do not accept a returned item that has been worn, damaged, washed, or altered in any way.
4. Items with non-returnable marks and free gifts cannot be returned.
5. We do not accept returned items that have been sent back without proper return requests.
6. We do not offer Freight To Collect (FTC) service for the packages returned to us. The returns will be made at your own cost.
7. Please be sure to double-check your returns before shipping them out. We are not responsible for the return of non-KEEPOW products.
8. If there is a gift when returning the product, the gift must be saved together and returned in its entirety.

We will process your refund within 5-7 business days of receiving your returned item. Refunds will be made to the original form of payment used for the purchase.

Exchanges

If you would like to exchange an item, please contact us at [contact email] with your order number and the item you would like to exchange. Once we receive your returned item, we will process the exchange and ship your new item to you.

Exceptions

We do not accept returns or exchanges of customized or personalized items unless they arrive damaged or defective.

Contact Us

If you have any questions about our return policy or need assistance with a return or exchange, please contact us at Support@mykeepow.com.